

This is likely the case if you frequently see poor connection alerts during your calls. Open Safari or your browser of choice and head to did it load up? Your Wi-Fi is working, but it might not be strong enough to handle FaceTime video calls. Then, make sure your Wi-Fi connection is selected and connected. Go to Settings → Wi-Fi and make sure it’s turned on.

Toggle Set Automatically off and on again. To set Date and Time to Automatic, navigate to Settings → General → Date & Time. This trick may be the answer to your problems. Otherwise, give it some time to come back online. Head to Apple’s System Status page and check the status light next to FaceTime. Restarting your iPhone or iPad follows a slightly different procedure based on its model (if it has a home button or not, etc.)Ĭheck out how to restart your iPhone or iPad (all models). Now that you know some common causes, let’s take a look at how to fix FaceTime when it’s not working on your iPhone or iPad.

Try using Wi-Fi to make FaceTime calls in the rare case your data plan doesn’t support them. If the problem lies in using FaceTime over Cellular Data, first check that Cellular Data is enabled for FaceTime under Settings → Cellular. These devices are able to use FaceTime over Cellular Data (no Wi-Fi):
